Returns and Exchanges
If you are not happy with your item, we are happy to offer a refund or exchange on all full priced items bought online at punkbaby.co.nz
Items must be carefully returned in original/resaleable condition – unworn/unwashed/tags attached and not smelling of perfume or washing powder – within 7 days – return shipping is to be paid by the customer.
Please note that the original shipping costs will not be refunded – and if you paid for your order using the laybuy function, then you will be refunded less the 5% laybuy fee.
Please ensure you return your items safely, as we cannot take responsibility for them until they are in our hot little hands – tracking is recommended.
Sorry but we are unable to offer refunds on sale purchases – all sale items are final.
If by chance you accidently receive an item with a fault, please accept our apologies and contact us straight away so that we can sort out a refund or an exchange. We are happy to help in any way that we can.
All prices on our website are in New Zealand Dollars
We accept bank deposit which can be made if you hold a New Zealand Bank Account
Laybuy function can be used by New Zealanders and Australians only (sorry we do not offer laybuys outside using this function)
For international orders we accept Paypal – if you don’t have a Paypal account, you can check out as a guest using a credit card.
Items are posted within New Zealand using Courier Post (non signature required)
If you are rural, or have an oversized package, then it will be shipped with NZ Post (non signature required)
Postage within NZ is a flat rate of $5 which is for normal or rural postage
Australian orders are posted with DHL Courier (tracked)
Orders posted to Australia are $15.00 shipping and take approximately 1-3 days
All other International orders are shipped with DHL Courier (tracked)
Orders posted to the rest of the world are $29.00 shipping and take approximately 5-7 days (if you live in a remote country, this can take a little longer).
Any additional fees you may incur on your order when it enters your country – duties, taxes, customs fees – are your responsibility to pay.
Orders can be collected from Nelson City Centre.
Orders placed during the week are packed and dropped off on the next following Sunday
Hours of collection are
Monday, Tuesday, Wednesday, Thursday, Friday 10am-5pm
Please note that the orders will not be available to pick up immediately as they are only dropped off once per week, if you are needing your order prior to drop off time – please choose the postage option.
Orders must be paid for prior to drop off.
Once orders are received and confirmed, we will contact you with details for pick up
What if my order doesn’t arrive?
Once a parcel has been delivered, we are not responsible for what may happen to it, unfortunately we don’t offer refunds on parcels that go missing after they have been delivered. Please ensure you are choosing a postage address where someone is there to receive it, or that you specify for it to be left in a safe place. Packages are not signature required, so will be left if no one is home – please choose a sensible place for them to be left unattended.
An order lost in transit will be investigated by the mail carrier
Yes we wholesale – If you have a brick and mortar store, or an online boutique and wish to sell Punk Baby, please email us on firstname.lastname@example.org to discuss.
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